Customer self service

---
title: Customer self service
description: Empower customers to manage their own information and updates. Enhance convenience and transparency by enabling customers to easily track the status of their work orders, view agent locations, and provide feedback, leading to a more efficient service experience.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/customer-experience-for-field-service-management/customer-self-service.html
release: australia
product: Customer Experience for Field Service Management
classification: customer-experience-for-field-service-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Field Service Management]
---

# Customer self service

Empower customers to manage their own information and updates. Enhance convenience and transparency by enabling customers to easily track the status of their work orders, view agent locations, and provide feedback, leading to a more efficient service experience.

## Using overview

Customer self service includes the following.

[Customer or Consumer Service Portal](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/customer-experience-for-field-service-management/use-customer-experience.md)

The Customer or Consumer Service Portal sends notifications to your customers through email and SMS, such as status of their work order tasks, agent's current location, and provide agent feedback.