Track the current location of field service agents

---
title: Track the current location of field service agents
description: View the current location of agents to track their estimated time of arrival.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/customer-experience-for-field-service-management/view-agent-location-cs-portal.html
release: australia
product: Customer Experience for Field Service Management
classification: customer-experience-for-field-service-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Customer or Consumer Service Portal, Customer self service, Use, Field Service Management]
---

# Track the current location of field service agents

View the current location of agents to track their estimated time of arrival.

## Before you begin

Role required: sn\_customerservice.customer and sn\_customerservice.consumer

## About this task

## Procedure

1.  Log in to the Customer or Consumer Service Portal.

2.  Click **Support** > **Work Orders** in the portal header to view a list of work orders related to your account.

3.  Click a work order number to view its related work order tasks.

4.  To track the current location of an agent in the work order task record, click the work order task number.

    The map refreshes automatically to display the latest location of an agent.