Configure territory view to allow users to see other members' schedules

task australia Updated Sep 10, 2026 1 min read enable-territory-view.md

Raw file servicenow.com

Allow users to switch between viewing assignment groups and territories within Workforce.

Before you begin

An administrator must Configure Field Service Territory Planning.

Role required: wm_admin

About this task

Enable territory view by setting the technician visibility type to allow Workforce users to see other members' schedules in the territory view.

Procedure

Navigate to All > Field Service > Territory Planning > Territory.
Select the Technician visibility type field on the group record where you want to add territory visibility.

If you don't see the Type field, click the gear icon to configure the form and add this field.
Choose the visibility type.

To Do This

Make all members within the territory visible to each other. Select Internal.

Make all members in the territory visible to all other territories. Select External.
Select Save.

Related topics

Configuring Field Service Territory Planning

Workforce system properties

Managing agents and tasks from Workforce

54 lines · 2.4 KB Wrap lines

---
title: Configure territory view to allow users to see other members' schedules
description: Allow users to switch between viewing assignment groups and territories within Workforce.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/enable-territory-view.html
release: australia
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring Workforce, CSM/FSM Configurable Workspace, Configure, Field Service Management]
---

# Configure territory view to allow users to see other members' schedules

Allow users to switch between viewing assignment groups and territories within Workforce.

## Before you begin

An administrator must [Configure Field Service Territory Planning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-optimization-for-field-service/configuring-territory-planning-fsm.md).

Role required: wm\_admin

## About this task

Enable territory view by setting the technician visibility type to allow Workforce users to see other members' schedules in the territory view.

## Procedure

1. Navigate to **All** &gt; **Field Service** &gt; **Territory Planning** &gt; **Territory**.

2. Select the **Technician visibility type** field on the group record where you want to add territory visibility.

If you don't see the **Type** field, click the gear icon to configure the form and add this field.

3. Choose the visibility type.

|To|Do This|
|---|-------|
|**Make all members within the territory visible to each other.**|Select **Internal**.|
|**Make all members in the territory visible to all other territories.**|Select **External**.|

4. Select **Save**.

**Related topics**

[Configuring Field Service Territory Planning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-optimization-for-field-service/configuring-territory-planning-fsm.md)

[Workforce system properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-system-properties.md)

[Managing agents and tasks from Workforce](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-manager-workforce/using-manager-workforce.md)