Map pins in Dispatcher Workspace

---
title: Map pins in Dispatcher Workspace
description: Unique map pins in the dispatch map mark the location of tasks and agents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/existing-map-pins.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure the appearance of map n Dispatcher Workspace, Dispatcher Workspace, CSM/FSM Configurable Workspace, Configure, Field Service Management]
---

# Map pins in Dispatcher Workspace

Unique map pins in the dispatch map mark the location of tasks and agents.

Users with the wm\_dispatcher, wm\_admin, or wm\_initiator\_qualifier\_dispatcher roles can manage tasks and routing from the map, filter the view, and determine at a glance what agents are on time or behind schedule.

The dispatch map shows the geographical area containing the agents from any assignment group that is part of your dispatch group.

For a list of map pins and a description of their meaning, see [Map iconography in Dispatcher Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/r_DispatcherView.md).

For information about changing the appearance of a map pin, see [Change the assigned graphics of map pins on the map in Dispatcher Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/customize-map-pins.md).