Create a work order from a change request in the CRM Workspace

task australia Updated Sep 10, 2026 1 min read create-wo-from-chng-config-wrkspc.md
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Create a work order directly from the change request using the CRM Workspace.

Before you begin

Roles required: itil, wm_admin, and sn_change_write

About this task

A change request can accommodate only one work order at a time. You can create another work order for a change request only if an existing work order is canceled.

Procedure

  1. Log in to the CRM Workspace.

  2. Click the List icon ([Omitted image "list-icon-black.png"] Alt text: List icon.).

  3. In the Lists panel, navigate to Change > All

  4. Open the change request for which you want to create a work order.

  5. Click Create Work Order.

Result

A work order is created successfully.

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