Customize the display of conference recording information

---
title: Customize the display of conference recording information
description: Customize the Conferences related list to display specific information about conference recordings for work order tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-integrations/personalize-conference-list.html
release: australia
product: Field Service Integrations
classification: field-service-integrations
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Set up Virtual Conferencing Integration, Integration with Virtual Conferencing, Integrating Field Service Management with other applications, Configure, Field Service Management]
---

# Customize the display of conference recording information

Customize the Conferences related list to display specific information about conference recordings for work order tasks.

## Before you begin

Role required: admin

## About this task

As dispatcher or a Field Service Manager, you can listen to conference recordings of Zoom and Microsoft Teams meetings held to resolve customer issues.

## Procedure

1.  Navigate to **All** > **Field Service Management** > **Work Order** > **All Work Order Tasks**.

2.  Open a work order task from the list.

3.  Open the Conferences related list.

4.  Click the personalize list icon \(\[Omitted image "IconPersonalizeList.png"\] Alt text: Personalize list icon\) in the upper left corner.

5.  Use the dual listbox to move the following items from the **Available** column to the **Selected** column.

    -   Number
    -   Active
    -   Service Provider
    -   Conference Call ID
    -   Description
    -   Duration
    -   Created by
    -   Recording
6.  Click **OK**.


**Parent Topic:**[Configure Field Service Management Virtual Conferencing Integration](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-integrations/configure-virtual-conference-fsm.md)