Agent availability and calendars
concept australia Updated Sep 10, 2026 1 min read agent-availability-and-calendars.md
Agent availability and calendars help manage workforce schedules by tracking working hours, breaks, and time off. These tools ensure efficient task assignments and enhance productivity. Managers and agents can update availability, supporting better scheduling decisions.
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--- title: Agent availability and calendars description: Agent availability and calendars help manage workforce schedules by tracking working hours, breaks, and time off. These tools ensure efficient task assignments and enhance productivity. Managers and agents can update availability, supporting better scheduling decisions. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-manager-workforce/agent-availability-and-calendars.html release: australia product: Field Service Manager Workforce classification: field-service-manager-workforce topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Managing workforce, Use, Field Service Management] --- # Agent availability and calendars Agent availability and calendars help manage workforce schedules by tracking working hours, breaks, and time off. These tools ensure efficient task assignments and enhance productivity. Managers and agents can update availability, supporting better scheduling decisions.
| title | Agent availability and calendars |
| description | Agent availability and calendars help manage workforce schedules by tracking working hours, breaks, and time off. These tools ensure efficient task assignments and enhance productivity. Managers and agents can update availability, supporting better scheduling decisions. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/field-service-manager-workforce/agent-availability-and-calendars.html |
| release | australia |
| product | Field Service Manager Workforce |
| classification | field-service-manager-workforce |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Managing workforceUseField Service Management |