View Capacity Usages information

task australia Updated Sep 10, 2026 1 min read capacity-usage.md

Raw file servicenow.com

View Capacity Usages information to track the capacity used by groups and agents.

Before you begin

Role required: wm_admin, wm_manager, and wm_internal_contractor_manager

Procedure

Navigate to All > Field Service > Capacity Management > Capacity Usages.
The Capacity Usages page provides information about capacity usage.

Field	Description
Capacity Assignment	The assignment table for which the usage is created.
Reservation rule	The reservation rules used when assigning the capacity.
Agent	The name of the agent. This field is applicable only if Agent Schedule is selected in the Capacity By field while defining the work load capacity for work order tasks.
Capacity used	Total amount of capacity used.
Start date	Date from which the capacity definition and reservations should be applied.
End date	Date until which the capacity definition and reservations should applied.

**Related topics**

Configuring Field Service Capacity and Reservations Management

92 lines · 2.0 KB Wrap lines

---
title: View Capacity Usages information
description: View Capacity Usages information to track the capacity used by groups and agents.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-manager-workforce/capacity-usage.html
release: australia
product: Field Service Manager Workforce
classification: field-service-manager-workforce
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Capacity, Managing workforce, Use, Field Service Management]
---

# View Capacity Usages information

View Capacity Usages information to track the capacity used by groups and agents.

## Before you begin

Role required: wm\_admin, wm\_manager, and wm\_internal\_contractor\_manager

## Procedure

1.  Navigate to **All** &gt; **Field Service** &gt; **Capacity Management** &gt; **Capacity Usages**.

2.  The Capacity Usages page provides information about capacity usage.

<table id="table_gg3_5zr_f4b"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Capacity Assignment

</td><td>

The assignment table for which the usage is created.

</td></tr><tr><td>

Reservation rule

</td><td>

The reservation rules used when assigning the capacity.

</td></tr><tr><td>

Agent

</td><td>

The name of the agent. This field is applicable only if **Agent Schedule** is selected in the **Capacity By** field while defining the work load capacity for work order tasks.

</td></tr><tr><td>

Capacity used

</td><td>

Total amount of capacity used.

</td></tr><tr><td>

Start date

</td><td>

Date from which the capacity definition and reservations should be applied.

</td></tr><tr><td>

End date

</td><td>

Date until which the capacity definition and reservations should applied.

</td></tr></tbody>
</table>
**Related topics**  


[Configuring Field Service Capacity and Reservations Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-optimization-for-field-service/configuring-capacity-management.md)