Change schedule attributes for agents

---
title: Change schedule attributes for agents
description: Change the schedule attributes for your agents, offering the flexibility needed for specific work order tasks.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-manager-workforce/change-agent-start-end-location.html
release: australia
product: Field Service Manager Workforce
classification: field-service-manager-workforce
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing territories and agents, Managing workforce, Use, Field Service Management]
---

# Change schedule attributes for agents

Change the schedule attributes for your agents, offering the flexibility needed for specific work order tasks.

## Before you begin

Role required: wm\_dispatcher, wm\_manager, sn\_fsm\_tp.fsm\_territory\_planner, sn\_fsm\_tp.fsm\_territory\_resource\_manager, wm\_admin

## About this task

Ensure the Territory Planning plugin is activated. For more information, see [Activate Field Service Territory Planning](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/workforce-optimization-for-field-service/Activate-fsm-territory-planning.md).

## Procedure

1.  Navigate to **All** > **Field Service** > **Dispatching** > **Agents**.

2.  Select the user for whom you want to add or change the schedule attributes.

3.  Select the **Resource Schedule Attributes** related list.

    **Note:** You can switch the agent's user profile view to **FSM Profile** or add the **Resource Schedule Attributes** related list to the form if it doesn't appear by default.

4.  Perform one of the following actions:

    -   Select **New** to add a new schedule attribute.
    -   Click the name of an existing record to modify it.
5.  In the form, fill in or update the fields.

6.  Select **Submit**.

    The `Resource Schedule Attributes` table is updated.


## Result

The scheduling mechanisms consider an agent's schedule attributes from the `Resource Schedule Attributes` table for the given day.