Create a schedule plan

---
title: Create a schedule plan
description: Manage your team's schedule by creating a schedule plan that covers a span of time and includes your team's work shifts. You can also assign agents to shifts based on their skills and availability to ensure you are using your resources efficiently.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-manager-workforce/create-schedule-plan-wfo-fsm.html
release: australia
product: Field Service Manager Workforce
classification: field-service-manager-workforce
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Scheduling, Workforce Optimization, Managing workforce, Use, Field Service Management]
---

# Create a schedule plan

Manage your team's schedule by creating a schedule plan that covers a span of time and includes your team's work shifts. You can also assign agents to shifts based on their skills and availability to ensure you are using your resources efficiently.

## Before you begin

Role required: sn\_shift\_planning.admin

## About this task

You can set the number of days to cache agent schedules using the **sn\_shift\_planning.number\_of\_days\_to\_cache** system property.

The **Total coverage/demand** row displays the number of agents covering each shift in a day.

## Procedure

1.  Navigate to **All** > **Workspaces** > **Manager Workspace**.

2.  Click the Schedule icon \(\[Omitted image "schedule-new.png"\] Alt text: Schedule icon.\).

3.  Create a schedule plan.

    1.  Click the **Team Calendar** tab.

        **Note:** You can analyze the staff alignment for a day or for the week.

    2.  In the contextual side panel, click the Show Schedules \(\[Omitted image "show-schedule-new.png"\] Alt text: Show Schedules icon.\) icon.
    3.  In the Schedules panel, click the Create new \[Omitted image "add.png"\] Alt text: Add Schedule Plan icon. icon.
    4.  In the **Name** field, enter a name for the schedule plan.
    5.  From the **Start date** field, select a date to start the schedule plan and click **OK**.
    6.  From the **End date** field, select a date to end the schedule plan and click **OK**.
    7.  Click **Save**.
    You can view the schedule of all agents in the assignment group that you directly or additionally manage.

4.  Add a work shift to the schedule plan.

    **Note:** To add more shifts to a newly created schedule plan, select the schedule plan and then add the work shift.

    1.  In the contextual side panel, click **Add Shift**.
    2.  In the **Shift** field, select the work shift that you want to add to the schedule plan.
5.  Add agents to the work shift.

    1.  In the **Agents** field, search for agents and add one or more agents to the shift.
    2.  Click **Save**.
    **Note:** It might take a few minutes for the screen to refresh.