Use ServiceNow Otto for FSM to manage shifts

---
title: Use ServiceNow Otto for FSM to manage shifts
description: Use ServiceNow Otto for FSM to create, update, and delete shifts for Field Service Management technicians.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-manager-workforce/now-assist-shift-manage.html
release: australia
product: Field Service Manager Workforce
classification: field-service-manager-workforce
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Agent availability and calendars, Managing workforce, Use, Field Service Management]
---

# Use ServiceNow Otto for FSM to manage shifts

Use ServiceNow Otto for FSM to create, update, and delete shifts for Field Service Management technicians.

## Before you begin

The FSM Scheduling AI Agent and the ServiceNow Otto for FSM plugin must be installed. For more information on the FSM Scheduling AI Agent plugin, see [Activate FSM Scheduling AI Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/schedule-ai-agent.md). For more information on the Now Assist for FSM plugin, see [Configure ServiceNow Otto for Field Service Management \(FSM\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/configure-now-assist-fsm.md).

Role required: wm\_manager

## Procedure

1.  Select the ServiceNow Otto® panel icon \[Omitted image "now-assist-panel-icon.png"\] Alt text:.

2.  Use ServiceNow Otto® to manage shifts.

    For example, you can use some of the following prompts to manage shifts:

    -   Assign Teddy Taylor to a morning shift.
    -   Help me create a morning and evening shift for all French technicians.
    -   Send a reminder to all the technicians that haven't responded to the shift I created.
3.  Follow the prompts to finish managing your shifts.


## Result

The shift is created and the technician\(s\) receive a push notification telling them a shift is available.

**Related topics**  


[Activate FSM Scheduling AI Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/schedule-ai-agent.md)

[Accept or reject requests from push notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/accept-reject-wot-push-notification.md)

[View and reply to task comments from push notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/reply-to-push-notification.md)