Use Emergency Exposure Management for Field Service agent monitoring and assignments
concept australia Updated Sep 10, 2026 1 min read use-exposure-management-fsm.md
Monitor the spread of infectious diseases by using Emergency Exposure Management to identify affected agents. You can also find agents and customers who might have been potentially exposed. You can view the compliance reports of agents and tasks.
- View an Emergency Exposure Management diagnostic report for an affected agent
View the diagnostic report to identify affected agents and potentially affected customers and agents. - Block the calendar of a field agent based on an Emergency Exposure Management diagnostic report
Block the calendar of affected and potentially affected agents based on an Emergency Exposure Management diagnostic report.
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--- title: Use Emergency Exposure Management for Field Service agent monitoring and assignments description: Monitor the spread of infectious diseases by using Emergency Exposure Management to identify affected agents. You can also find agents and customers who might have been potentially exposed. You can view the compliance reports of agents and tasks. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-manager-workforce/use-exposure-management-fsm.html release: australia product: Field Service Manager Workforce classification: field-service-manager-workforce topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Agent availability and calendars, Managing workforce, Use, Field Service Management] --- # Use Emergency Exposure Management for Field Service agent monitoring and assignments Monitor the spread of infectious diseases by using Emergency Exposure Management to identify affected agents. You can also find agents and customers who might have been potentially exposed. You can view the compliance reports of agents and tasks. - **[View an Emergency Exposure Management diagnostic report for an affected agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-manager-workforce/view-diagnostic-report.md)** View the diagnostic report to identify affected agents and potentially affected customers and agents. - **[Block the calendar of a field agent based on an Emergency Exposure Management diagnostic report](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-manager-workforce/block-agent-calendar.md)** Block the calendar of affected and potentially affected agents based on an Emergency Exposure Management diagnostic report.
| title | Use Emergency Exposure Management for Field Service agent monitoring and assignments |
| description | Monitor the spread of infectious diseases by using Emergency Exposure Management to identify affected agents. You can also find agents and customers who might have been potentially exposed. You can view the compliance reports of agents and tasks. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/field-service-manager-workforce/use-exposure-management-fsm.html |
| release | australia |
| product | Field Service Manager Workforce |
| classification | field-service-manager-workforce |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Agent availability and calendarsManaging workforceUseField Service Management |