View agent location and assign tasks to agents
task australia Updated Sep 10, 2026 1 min read view-agent-location.md
View the location of agents in your assignment group so you can assign agents to nearby tasks.
Before you begin
Role required: wm_manager
Procedure
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Navigate to Workspaces > CSM/FSM Configurable Workspace > Workforce.
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Select Map from the View Controls list.
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View details about tasks or agents by clicking the related icons.
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To assign or reassign a work order task, open a task and add the agent you want to work on the task to the Assigned to field.
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--- title: View agent location and assign tasks to agents description: View the location of agents in your assignment group so you can assign agents to nearby tasks. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-manager-workforce/view-agent-location.html release: australia product: Field Service Manager Workforce classification: field-service-manager-workforce topic_type: task last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Using the map, Managing agents and tasks from Workforce, Managing workforce, Use, Field Service Management] --- # View agent location and assign tasks to agents View the location of agents in your assignment group so you can assign agents to nearby tasks. ## Before you begin Role required: wm\_manager ## Procedure 1. Navigate to **Workspaces** > **CSM/FSM Configurable Workspace** > **Workforce**. 2. Select **Map** from the View Controls list. 3. View details about tasks or agents by clicking the related icons. 4. To assign or reassign a work order task, open a task and add the agent you want to work on the task to the **Assigned to** field.
| title | View agent location and assign tasks to agents |
| description | View the location of agents in your assignment group so you can assign agents to nearby tasks. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/field-service-manager-workforce/view-agent-location.html |
| release | australia |
| product | Field Service Manager Workforce |
| classification | field-service-manager-workforce |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Using the mapManaging agents and tasks from WorkforceManaging workforceUseField Service Management |