View an agent profile

---
title: View an agent profile
description: An agent profile displays the agent's personal information as well as the work status, schedule, location, and time zone. View the agent's profile from the team calendar.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-manager-workforce/view-agent-profile.html
release: australia
product: Field Service Manager Workforce
classification: field-service-manager-workforce
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing agents and agent groups, Using the team calendar, Managing agents and tasks from Workforce, Managing workforce, Use, Field Service Management]
---

# View an agent profile

An agent profile displays the agent's personal information as well as the work status, schedule, location, and time zone. View the agent's profile from the team calendar.

## Before you begin

Role required: agent\_schedule\_user

## About this task

Agents can view the list of the members their group and their current schedules based on the group visibility configuration.

## Procedure

1.  Navigate to **Workforce**.

    -   Managers, navigate to **All** > **Field Service** > **Manager** > **Workforce**.
    -   Agents, navigate to **All** > **Field Service** > **Agent** > **Workforce**.
2.  Select **Schedule** from the View Controls list.

3.  To preview the profile of an agent, click on the information icon in the agent list.

    The pop-over panel displays the agent information.

4.  An agent can update their own profile by, clicking the overflow actions icon and open the record or click their name.

    1.  On the form, edit or add information as appropriate:

        |Field|Description|
        |-----|-----------|
        |First name|First name of the agent.|
        |Last name|Last name of the agent.|
        |Work agent status|The agent's work status when the agent updates the work order task.|
        |On schedule|The actual schedule of the agent relative to the planned schedule to execute the work order task.|
        |Email|Email address of the agent.|
        |Home phone|Home phone number of the agent.|
        |Mobile phone|Mobile phone number of the agent.|
        |Business phone|Business phone number of the agent.|
        |Photo|Photo of the agent. To upload the photo, click **Click to add...**, select the photo and click **OK**.|
        |Location|Physical address where the agent is located.|
        |Time zone|Time zone where the agent is located.|

    2.  Click **Save**.