Workforce Optimization for Field Service Manager Workspace dashboard
Monitor your teams' work and organizational performance using Workforce Optimization for Field Service. Stay on top of the status of the tasks your teams are working on at a given time.
[Omitted image "Manager-wrkspc.png"] Alt text: Dashboard showing active agent statuses and work order tasks filtered by priority and status.
End user and roles
|
End user and goal |
Required role |
|---|---|
|
As a workspace manager, you can do the following:- Analyze the work order tasks your team is currently working on or tasks that have not yet been assigned.
|
sn_wfo_fsm.manager |
To open the dashboard, navigate to All > Workspaces > Manager Workspace.
Use cases
|
User |
Dashboard use |
|---|---|
|
Manager |
Monitor the work of your agents when you start your day, view reports that need your attention, and navigate to the tasks on which you want to take action. Analyze the performance of a specific team for a desired time period. |
Manager Workspace offers the following indicators:
-
Open work orders
Displays the number of open work orders.
-
Mean time to resolve work orders
Displays the average number of days required to resolve work orders
-
% Productive time for tasks
Displays the percentage of productive time and how much it has increased or decreased for a specified period.
-
% Agent utilization for tasks
Displays the percentage of agent utilization and displays how much it has increased or decreased for a specified period.
Breakdowns
Manager Workspace includes the following breakdowns:
- Assignment Group
- Date Range
Data visualizations
Manager Workspace provides the following visualizations.
|
Title |
Type |
Description |
|---|---|---|
|
Tasks by SLA |
Single Score [Omitted image "icon-single-score-report.png"] Alt text: |
Number of breached and cancelled tasks. |
|
Tasks by priority |
Single Score [Omitted image "icon-single-score-report.png"] Alt text: |
Number of critical and high priority tasks. |
|
Pending approval |
Single Score [Omitted image "icon-single-score-report.png"] Alt text: |
Number of approval requests and requests that are due today. |
|
Closed work orders |
Stacked bar chart [Omitted image "bar-stacked.svg"] Alt text: |
Displays the work orders that were closed by agents. |
|
Weekly new vs. closed work orders |
Line and Stacked bar chart |
Displays the new and closed work orders that were assigned to the assignment group by week. |
|
Planned vs actual task duration |
Stacked bar chart [Omitted image "bar-stacked.svg"] Alt text: |
Displays the planned duration for the job and the duration taken to finish. |
|
Weekly variance from total planned duration |
Line and Stacked bar chart |
Displays the weekly variance from the total planned duration. |
|
Active Agent Status |
Single Score [Omitted image "icon-single-score-report.png"] Alt text: |
Displays the number of agents and their statuses. |
|
Active Work order tasks |
Single Score [Omitted image "icon-single-score-report.png"] Alt text: |
Displays the number of active tasks and their statuses. |
|
Top assignment groups |
Donut [Omitted image "icon-donut-report.png"] Alt text: |
Displays the number of active work order tasks and how many tasks each assignment group has. |
|
Pending tasks by status |
Donut [Omitted image "icon-donut-report.png"] Alt text: |
Displays the number of pending tasks and a breakdown of pending tasks according to status, such as Draft and Pending Dispatch. |
|
Active Tasks by status |
Donut [Omitted image "icon-donut-report.png"] Alt text: |
Displays the number of active tasks and a break down of active tasks according to status, such as Accepted, Assigned, and Work in Progress. |
|
Tasks by closure status |
Donut [Omitted image "icon-donut-report.png"] Alt text: |
Displays the number of closed tasks and a breakdown of closed tasks according to status, such as Closed Incomplete, Closed Complete, and Cancelled. |
|
Tasks by status |
List |
Displays the list of active tasks by status. |
---
title: Workforce Optimization for Field Service Manager Workspace dashboard
description: Monitor your teams' work and organizational performance using Workforce Optimization for Field Service. Stay on top of the status of the tasks your teams are working on at a given time.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-manager-workforce/wfo-fsm-manager-wrkspc-dashboard.html
release: australia
product: Field Service Manager Workforce
classification: field-service-manager-workforce
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Workforce Optimization, Managing workforce, Use, Field Service Management]
---
# Workforce Optimization for Field Service Manager Workspace dashboard
Monitor your teams' work and organizational performance using Workforce Optimization for Field Service. Stay on top of the status of the tasks your teams are working on at a given time.
\[Omitted image "Manager-wrkspc.png"\] Alt text: Dashboard showing active agent statuses and work order tasks filtered by priority and status.
## End user and roles
<table id="table_ov2_tj4_2fb"><thead><tr><th>
End user and goal
</th><th>
Required role
</th></tr></thead><tbody><tr><td>
As a workspace manager, you can do the following:- Analyze the work order tasks your team is currently working on or tasks that have not yet been assigned.
- Monitor tasks with SLAs that have been breached, escalated, or not been open for 30 days.
- Track a team's work, chats, and work assignments to analyze the performance of your whole organization.
</td><td>
sn\_wfo\_fsm.manager
</td></tr></tbody>
</table>## Access the Manager Workspace dashboard
To open the dashboard, navigate to **All** > **Workspaces** > **Manager Workspace**.
## Use cases
<table id="table_p5n_v4s_cwb"><thead><tr><th>
User
</th><th>
Dashboard use
</th></tr></thead><tbody><tr><td>
Manager
</td><td>
Monitor the work of your agents when you start your day, view reports that need your attention, and navigate to the tasks on which you want to take action. Analyze the performance of a specific team for a desired time period.
</td></tr></tbody>
</table>## Indicators
Manager Workspace offers the following indicators:
- **Open work orders**
Displays the number of open work orders.
- **Mean time to resolve work orders**
Displays the average number of days required to resolve work orders
- **% Productive time for tasks**
Displays the percentage of productive time and how much it has increased or decreased for a specified period.
- **% Agent utilization for tasks**
Displays the percentage of agent utilization and displays how much it has increased or decreased for a specified period.
## Breakdowns
Manager Workspace includes the following breakdowns:
- Assignment Group
- Date Range
## Data visualizations
Manager Workspace provides the following visualizations.
<table id="table_u5n_v4s_cwb"><thead><tr><th>
Title
</th><th>
Type
</th><th>
Description
</th></tr></thead><tbody><tr><td>
Tasks by SLA
</td><td>
Single Score \[Omitted image "icon-single-score-report.png"\] Alt text:
</td><td>
Number of breached and cancelled tasks.
</td></tr><tr><td>
Tasks by priority
</td><td>
Single Score \[Omitted image "icon-single-score-report.png"\] Alt text:
</td><td>
Number of critical and high priority tasks.
</td></tr><tr><td>
Pending approval
</td><td>
Single Score \[Omitted image "icon-single-score-report.png"\] Alt text:
</td><td>
Number of approval requests and requests that are due today.
</td></tr><tr><td>
Closed work orders
</td><td>
Stacked bar chart \[Omitted image "bar-stacked.svg"\] Alt text:
</td><td>
Displays the work orders that were closed by agents.
</td></tr><tr><td>
Weekly new vs. closed work orders
</td><td>
Line and Stacked bar chart
</td><td>
Displays the new and closed work orders that were assigned to the assignment group by week.
</td></tr><tr><td>
Planned vs actual task duration
</td><td>
Stacked bar chart \[Omitted image "bar-stacked.svg"\] Alt text:
</td><td>
Displays the planned duration for the job and the duration taken to finish.
</td></tr><tr><td>
Weekly variance from total planned duration
</td><td>
Line and Stacked bar chart
</td><td>
Displays the weekly variance from the total planned duration.
</td></tr><tr><td>
Active Agent Status
</td><td>
Single Score \[Omitted image "icon-single-score-report.png"\] Alt text:
</td><td>
Displays the number of agents and their statuses.
</td></tr><tr><td>
Active Work order tasks
</td><td>
Single Score \[Omitted image "icon-single-score-report.png"\] Alt text:
</td><td>
Displays the number of active tasks and their statuses.
</td></tr><tr><td>
Top assignment groups
</td><td>
Donut \[Omitted image "icon-donut-report.png"\] Alt text:
</td><td>
Displays the number of active work order tasks and how many tasks each assignment group has.
</td></tr><tr><td>
Pending tasks by status
</td><td>
Donut \[Omitted image "icon-donut-report.png"\] Alt text:
</td><td>
Displays the number of pending tasks and a breakdown of pending tasks according to status, such as Draft and Pending Dispatch.
</td></tr><tr><td>
Active Tasks by status
</td><td>
Donut \[Omitted image "icon-donut-report.png"\] Alt text:
</td><td>
Displays the number of active tasks and a break down of active tasks according to status, such as Accepted, Assigned, and Work in Progress.
</td></tr><tr><td>
Tasks by closure status
</td><td>
Donut \[Omitted image "icon-donut-report.png"\] Alt text:
</td><td>
Displays the number of closed tasks and a breakdown of closed tasks according to status, such as Closed Incomplete, Closed Complete, and Cancelled.
</td></tr><tr><td>
Tasks by status
</td><td>
List
</td><td>
Displays the list of active tasks by status.
</td></tr></tbody>
</table>| title | Workforce Optimization for Field Service Manager Workspace dashboard |
| description | Monitor your teams' work and organizational performance using Workforce Optimization for Field Service. Stay on top of the status of the tasks your teams are working on at a given time. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/field-service-manager-workforce/wfo-fsm-manager-wrkspc-dashboard.html |
| release | australia |
| product | Field Service Manager Workforce |
| classification | field-service-manager-workforce |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Workforce OptimizationManaging workforceUseField Service Management |