Add work notes or comments with the Activity Stream

---
title: Add work notes or comments with the Activity Stream
description: Quickly add work notes or comments to a work order task using the contextual side panel. Save time and add information while staying in Dispatcher Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/activity-stream-csp.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Dispatcher Workspace, Assigning tasks from Dispatcher Workspace, Scheduling and dispatching, Use, Field Service Management]
---

# Add work notes or comments with the Activity Stream

Quickly add work notes or comments to a work order task using the contextual side panel. Save time and add information while staying in Dispatcher Workspace.

## Before you begin

Role required: wm\_dispatcher

## Procedure

1.  Navigate to **All** > **Field Service** > **Dispatching** > **Dispatcher Workspace**.

2.  Select **Dispatcher Workspace**.

3.  Select the info icon on a work order task card.

4.  From the contextual side panel, select the **Activity** tab.

5.  Choose from the following options

    |Selection|Action|
    |---------|------|
    |**Work Notes**|View work notes that have been added to the task or add work note.|
    |**Comments**|View comments that have been added to the task or add comment.|

    **Note:** Select **Stacked view** to see the work notes and comments on top of each other instead of as separate tabs.

6.  Select **Summarize** to get a summary of the activity stream from Now Assist.

    **Note:** The task summarization skill must be enabled for the user to see this option.