Assign an ad hoc agent to the crew on a work order task

---
title: Assign an ad hoc agent to the crew on a work order task
description: Add ad hoc members to a work order task that requires a crew.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/add-adhoc-agent-crew.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Crew operations, Using Dispatcher Workspace, Assigning tasks from Dispatcher Workspace, Scheduling and dispatching, Use, Field Service Management]
---

# Assign an ad hoc agent to the crew on a work order task

Add ad hoc members to a work order task that requires a crew.

## Before you begin

Role required: wm\_dispatcher

## About this task

You can add ad hoc agents to work on a crew task. These agents join the crew members to work on the task but aren’t part of the crew.

## Procedure

1.  Navigate to **All** > **Field Service** > **Dispatching** > **Dispatcher Workspace**.

2.  Select**Dispatcher Workspace**.

3.  Open the work order task to which you want to assign ad hoc agents.

4.  In the Assignees related list, select **Add**.

5.  On the form, fill in the fields.

6.  |Field|Description|
|-----|-----------|
|Assignee|Name of the agent you want to add.|
|Role|Role assigned to the newly added resource. For example, member or leader.|

7.  Select **Save**.


## Result

An ad hoc agent is added to the crew task.