Filter resources in Dispatcher Workspace

task australia Updated Sep 10, 2026 1 min read advanced-filtering-dw.md

Raw file servicenow.com

You can create your own advanced resource filters in Dispatcher Workspace to make complex filtering easy.

Before you begin

[Omitted video] Description: Filter resources in Dispatcher Workspace

Role required: wm_dispatcher.

Procedure

Navigate to Field Service > Dispatching > Dispatcher Workspace.
Select Dispatcher Workspace.
Select Filter resources.
Select + Advanced filters.
Select Crews if this is a new crew filter.
Select a filter from the Use existing filter drop-down menu if you’re changing an existing filter.
Add or edit the filter that you want to apply.
Choose from the following:
- Select Save Filter to name the filter and save it.
- Select Apply to run the filter. Select the filter again to clear the filter from Dispatcher Workspace.
- Select the more actions icon [Omitted image "more_action_triangle.png"] Alt text: more actions, then Update to overwrite the filter if you were changing an existing filter. You can't update administrator-created filters.
- Select the more actions icon [Omitted image "more_action_triangle.png"] Alt text: more actions, then Save as new to save a new filter if you were changing an existing filter. If you saved the filter, you can select the filter from the Advanced filters drop-down menu. Filter resources changes to Temporary filter when a filter is applied.

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---
title: Filter resources in Dispatcher Workspace
description: You can create your own advanced resource filters in Dispatcher Workspace to make complex filtering easy.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/advanced-filtering-dw.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Advanced Filtering, Using Dispatcher Workspace, Assigning tasks from Dispatcher Workspace, Scheduling and dispatching, Use, Field Service Management]
---

# Filter resources in Dispatcher Workspace

You can create your own advanced resource filters in Dispatcher Workspace to make complex filtering easy.

## Before you begin

\[Omitted video\] Description: Filter resources in Dispatcher Workspace

Role required: wm\_dispatcher.

## Procedure

1. Navigate to **Field Service** &gt; **Dispatching** &gt; **Dispatcher Workspace**.

2. Select **Dispatcher Workspace**.

3. Select **Filter resources**.

4. Select **+ Advanced filters**.

5. Select **Crews** if this is a new crew filter.

6. Select a filter from the **Use existing filter** drop-down menu if you’re changing an existing filter.

7. Add or edit the filter that you want to apply.

8. Choose from the following:

- Select **Save Filter** to name the filter and save it.
- Select **Apply** to run the filter. Select the filter again to clear the filter from Dispatcher Workspace.
- Select the more actions icon \[Omitted image "more\_action\_triangle.png"\] Alt text: more actions, then **Update** to overwrite the filter if you were changing an existing filter. You can't update administrator-created filters.
- Select the more actions icon \[Omitted image "more\_action\_triangle.png"\] Alt text: more actions, then **Save as new** to save a new filter if you were changing an existing filter.
If you saved the filter, you can select the filter from the **Advanced filters** drop-down menu. **Filter resources** changes to **Temporary filter** when a filter is applied.