Suggest agents to assign to a work order task

task australia Updated Sep 10, 2026 1 min read assignment-assistance.md

Quickly sort a list of the best agents to assign a work order task based on the criteria that you choose from.

Before you begin

[Omitted video] Description: Assignment assistance

Role required: wm_dispatcher

Dynamic Scheduling must be enabled in order to use Assignment assistance. For more information see, Configuring Dynamic Scheduling.

Procedure

Navigate to All > Field Service > Dispatching > Dispatcher Workspace.
Select Dispatcher Workspace.
In the task panel, select the More Actions icon [Omitted image "more_actions.png"] Alt text: more actions.
Select Assignment assistance.

Sort the agent list based on the criteria that you want.

Sort option	Description
Best Match	Best match is the default sorting method. Match percentage is calculated the same way that Dynamic Scheduling calculates agents to assign tasks to. For more information, see Matching criteria for assigning tasks.
Distance	Sorts agents based on how far each agent is from the work order task.
Skills	Sorts agents based on the number of required skills that each agent has. Agents with more skills are at the top.
Parts	Sorts agents based on how many required parts each agent has. Agents with the most parts to complete the task are at the top.
Earliest start time	Sorts agents based on how quickly they can start the work order task.
Earliest end time	Sorts agents based on how quickly they can complete the work order task.

Select the agent for which you want to assign the work order task.
Select Save.

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---
title: Suggest agents to assign to a work order task
description: Quickly sort a list of the best agents to assign a work order task based on the criteria that you choose from.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/assignment-assistance.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Dispatcher Workspace, Assigning tasks from Dispatcher Workspace, Scheduling and dispatching, Use, Field Service Management]
---

# Suggest agents to assign to a work order task

Quickly sort a list of the best agents to assign a work order task based on the criteria that you choose from.

## Before you begin

\[Omitted video\] Description: Assignment assistance

Role required: wm\_dispatcher

Dynamic Scheduling must be enabled in order to use Assignment assistance. For more information see, [Configuring Dynamic Scheduling](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/Configure-dynamic-scheduling.md).

## Procedure

1.  Navigate to **All** &gt; **Field Service** &gt; **Dispatching** &gt; **Dispatcher Workspace**.

2.  Select **Dispatcher Workspace**.

3.  In the task panel, select the More Actions icon \[Omitted image "more\_actions.png"\] Alt text: more actions.

4.  Select **Assignment assistance**.

5.  Sort the agent list based on the criteria that you want.

    |Sort option|Description|
    |-----------|-----------|
    |Best Match|Best match is the default sorting method. Match percentage is calculated the same way that Dynamic Scheduling calculates agents to assign tasks to. For more information, see [Matching criteria for assigning tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/create-dynamic-scheduling-config.md).|
    |Distance|Sorts agents based on how far each agent is from the work order task.|
    |Skills|Sorts agents based on the number of required skills that each agent has. Agents with more skills are at the top.|
    |Parts|Sorts agents based on how many required parts each agent has. Agents with the most parts to complete the task are at the top.|
    |Earliest start time|Sorts agents based on how quickly they can start the work order task.|
    |Earliest end time|Sorts agents based on how quickly they can complete the work order task.|

6.  Select the agent for which you want to assign the work order task.

7.  Select **Save**.