View agent information

---
title: View agent information
description: View details about an agent at a particular location by selecting the agent icon on the Dispatcher Workspace map.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/c\_ViewAgentInformation.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Dispatcher Workspace, Assigning tasks from Dispatcher Workspace, Scheduling and dispatching, Use, Field Service Management]
---

# View agent information

View details about an agent at a particular location by selecting the agent icon on the Dispatcher Workspace map.

The contextual side panel shows the agent's profile that displays the agent schedule and these additional details:

<table id="table_am1_dxp_nhc"><tbody><tr><td>

Name

</td><td>

The agent's name.

</td></tr><tr><td>

Assignment group

</td><td>

Assignment group this agent belongs to.

</td></tr><tr><td>

Schedule status

</td><td>

Possible values are **On time**, **Behind schedule**, and **Ahead**.

</td></tr><tr><td>

Shift status

</td><td>

If the agent is **On shift** or **Off shift**.

</td></tr><tr><td>

Schedule

</td><td>

The schedule of the agent.

</td></tr><tr><td>

Mobile Phone

</td><td>

Contact number for the agent.

</td></tr><tr><td>

Email

</td><td>

Email address for the agent.

</td></tr><tr><td>

Skills

</td><td>

All the skills assigned to the agent.

</td></tr></tbody>
</table>You can also view all tasks for the agent for that day in the **Tasks** list. To display the agent's task route for the day, select **Show Route** and to optimize the route, select **Optimize Route**. The icons are labeled alphabetically based on the start time of the task in the agent's route.

**Related topics**  


[Configure the fields to appear on task cards or in the Contextual Side Panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/configuring-popover-fields.md)