Create ad hoc crews in Dispatcher Workspace

---
title: Create ad hoc crews in Dispatcher Workspace
description: Create ad hoc crews for a task if no existing crews are available to work on the task or the task requires specific skills to complete the job.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/create-adhoc-crews-disp-wrkspc.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Crew operations, Using Dispatcher Workspace, Assigning tasks from Dispatcher Workspace, Scheduling and dispatching, Use, Field Service Management]
---

# Create ad hoc crews in Dispatcher Workspace

Create ad hoc crews for a task if no existing crews are available to work on the task or the task requires specific skills to complete the job.

## Before you begin

Role required: wm\_dispatcher

## About this task

The Create Crew option is available in the work order task form if the following conditions are met:

-   The task is in the Pending Dispatch state.
-   **Dispatch Group** is selected.
-   The **Needs Crew** option is active.
-   Task is scheduled for the present date or future dates.

**Note:** You can create only one crew for a work order task. If you try creating another crew for a task, the system redirects you to the existing crew.

## Procedure

1.  Navigate to **All** > **Field Service** > **Dispatching** > **Dispatcher Workspace**.

2.  Select **Dispatcher Workspace**.

3.  Search for and open a work order task for which you want to create a crew.

    For more information, see [Search for tasks that need a crew on Dispatcher Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/search-crew-task.md).

4.  Select **Create Crew**.

5.  On the form, fill the fields.

<table id="table_xs1_fj4_ypb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Name

</td><td>

Name of the crew. This field is auto-populated based on the work order task for which an ad hoc crew is created. For example, WOT9001007 Crew.

</td></tr><tr><td>

Description

</td><td>

Description for the crew. This field is auto-populated with a default text message, for example, "Crew to work on WOT9001007."

</td></tr><tr><td>

Leader

</td><td>

Name of the crew leader.

</td></tr><tr><td>

Size

</td><td>

Read-only field. The value of this field is is referenced from the crew membership table.

</td></tr><tr><td>

Initiated From

</td><td>

The work order task number for which you’re creating a crew. This field is auto-populated with the work order task number for which an ad hoc crew is created. For example, WOT9001007.

</td></tr><tr><td>

Schedule

</td><td>

Read-only field. Working hours of the crew. The value of this field is is referenced from the Schedule travel start and Estimated end fields in the work order task.

</td></tr><tr><td>

Location

</td><td>

Location of the crew.

</td></tr><tr><td>

Maximum Travel Radius

</td><td>

Radius in selected distance unit \(miles or kilometers\).

</td></tr><tr><td>

Distance Unit

</td><td>

Unit of distance covered in miles or kilometers.

</td></tr><tr><td>

Active

</td><td>

Option to indicate whether the crew is available for selection when assigning a work order task.

</td></tr></tbody>
</table>6.  Select **Save**.


## Result

An ad hoc task-specific crew is created along with the related list records, such as Details, Groups, Skills, and Task Assignees.