Create an Appointment Schedule Override

task australia Updated Sep 10, 2026 1 min read create-appt-sched-override.md

An appointment schedule override modifies default slot configurations for specific dates or scenarios, providing flexible appointment management.

Before you begin

Role required: appointment_booking_admin

Ensure that the Advanced Appointment Booking plugin is active. For more information, see Activate Advanced Appointment Booking.

Ensure you have already created an Appointment Window and a Service configuration mapping.

Procedure

Navigate to All > Appointment Booking > Appointment service mapping.
Select an existing Appointment service configuration mapping.
Select the Appointment Schedule Override
Select New.
On the form, fill in the fields.
|Field|Description| |-----|-----------| |Service configuration mapping|Name of the service configuration mapping, such as "POSI + SF" or "POSI".| |Date|The appointment date that will be overridden.| |Appointment slot|The appointment slot that will be overridden.| |Number of appointments|The number of appointments that will be made available at the override date and slot.|
Click Submit.

Result

By adding an override, the specific slot and date will have available slots regardless of what was defined in the appointment schedule.

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---
title: Create an Appointment Schedule Override
description: An appointment schedule override modifies default slot configurations for specific dates or scenarios, providing flexible appointment management.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/create-appt-sched-override.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Advanced Appointment Booking, Configuring Appointment Booking, Additional scheduling configuration options, Setting up a Field Service scheduling method, Configure, Field Service Management]
---

# Create an Appointment Schedule Override

An appointment schedule override modifies default slot configurations for specific dates or scenarios, providing flexible appointment management.

## Before you begin

Role required: appointment\_booking\_admin

Ensure that the Advanced Appointment Booking plugin is active. For more information, see [Activate Advanced Appointment Booking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/activate-adv-appt-booking.md).

Ensure you have already created an **Appointment Window** and a **Service configuration mapping**.

## Procedure

1. Navigate to **All** &gt; **Appointment Booking** &gt; **Appointment service mapping**.

2. Select an existing Appointment service configuration mapping.

3. Select the **Appointment Schedule Override**

4. Select **New**.

5. On the form, fill in the fields.

6. |Field|Description|
|-----|-----------|
|Service configuration mapping|Name of the service configuration mapping, such as "POSI + SF" or "POSI".|
|Date|The appointment date that will be overridden.|
|Appointment slot|The appointment slot that will be overridden.|
|Number of appointments|The number of appointments that will be made available at the override date and slot.|

7. Click **Submit**.

## Result

By adding an override, the specific slot and date will have available slots regardless of what was defined in the appointment schedule.