Create an Appointment window configuration

task australia Updated Sep 10, 2026 1 min read create-appt-window-config.md

An Appointment window configuration defines the daily schedule for appointments, including start and end times, slot duration, breaks, and slot repetition intervals.

Before you begin

Role required: appointment_booking_admin

Ensure that the Advanced Appointment Booking plugin is active. For more information, see Activate Advanced Appointment Booking.

Procedure

Navigate to All > Appointment Booking > Appointment window configuration.
Click New.
On the form, fill in the fields.
|Field|Description| |-----|-----------| |Name|Descriptive name of the configuration, such as "Breakfix [2hour]" or "Install [4hour]".| |Appointment Window|Duration of the appointment window.| |Start time|Start time of the appointment window.| |End time|End date of the appointment booking window.| |Include break|Enable to schedule a consistent daily break period.| |Break from|Start time of the break window. Only appears if Include break is enabled.| |Break to|End time of the break window. Only appears if Include break is enabled.| |Repeat slot every|How often the slot repeats. For example, if you specify the value as 1 hour, a new slot is generated every hour.|
Click Submit.

What to do next

Both an appointment window configuration and a service configuration mapping are required to create an Appointment schedule. For more information on service configuration mappings, see Create an Appointment service configuration mapping.

If a service configuration mapping already exists, see Create an Appointment schedule.

Keywords Appointment window configurationAppointment schedule

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---
title: Create an Appointment window configuration
description: An Appointment window configuration defines the daily schedule for appointments, including start and end times, slot duration, breaks, and slot repetition intervals.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/create-appt-window-config.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Appointment window configuration, Appointment schedule]
breadcrumb: [Configure Advanced Appointment Booking, Configuring Appointment Booking, Additional scheduling configuration options, Setting up a Field Service scheduling method, Configure, Field Service Management]
---

# Create an Appointment window configuration

An Appointment window configuration defines the daily schedule for appointments, including start and end times, slot duration, breaks, and slot repetition intervals.

## Before you begin

Role required: appointment\_booking\_admin

Ensure that the Advanced Appointment Booking plugin is active. For more information, see [Activate Advanced Appointment Booking](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/activate-adv-appt-booking.md).

## Procedure

1.  Navigate to **All** &gt; **Appointment Booking** &gt; **Appointment window configuration**.

2.  Click **New**.

3.  On the form, fill in the fields.

4.  |Field|Description|
|-----|-----------|
|Name|Descriptive name of the configuration, such as "Breakfix \[2hour\]" or "Install \[4hour\]".|
|Appointment Window|Duration of the appointment window.|
|Start time|Start time of the appointment window.|
|End time|End date of the appointment booking window.|
|Include break|Enable to schedule a consistent daily break period.|
|Break from|Start time of the break window. Only appears if **Include break** is enabled.|
|Break to|End time of the break window. Only appears if **Include break** is enabled.|
|Repeat slot every|How often the slot repeats. For example, if you specify the value as 1 hour, a new slot is generated every hour.|

5.  Click **Submit**.


## What to do next

Both an appointment window configuration and a service configuration mapping are required to create an Appointment schedule. For more information on service configuration mappings, see [Create an Appointment service configuration mapping](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/create-appt-svc-config-mapping.md).

If a service configuration mapping already exists, see [Create an Appointment schedule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/create-appt-sched.md).