Create quick crews in Dispatcher Workspace

---
title: Create quick crews in Dispatcher Workspace
description: Create planned or ad hoc crews faster and more efficiently using a single interface in Dispatcher Workspace. The single interface helps dispatchers view the agent schedule and availability while creating crews and adding crew members.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/create-quick-crews-disp-wrkspc.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Crew operations, Using Dispatcher Workspace, Assigning tasks from Dispatcher Workspace, Scheduling and dispatching, Use, Field Service Management]
---

# Create quick crews in Dispatcher Workspace

Create planned or ad hoc crews faster and more efficiently using a single interface in Dispatcher Workspace. The single interface helps dispatchers view the agent schedule and availability while creating crews and adding crew members.

## Before you begin

Role required: wm\_dispatcher and wm\_crew\_moderator

## About this task

When creating a crew, you can simultaneously view the availability of agents and crews without losing the context of a calendar in Dispatcher Workspace.

## Procedure

1.  Navigate to **All** > **Field Service Management** > **Dispatching** > **Dispatcher Workspace**.

2.  Select **Dispatcher Workspace**.

3.  Create a regular crew or an ad hoc \(task-specific\) crew.

    -   To create a crew, select the Crew icon \(\[Omitted image "crew-new.png"\] Alt text: Crew icon.\) in the right panel of Dispatcher Workspace.
    -   To create ad hoc \(task-specific\) crew for a work order task that is in pending dispatch state, select the More actions icon \(\[Omitted image "OverflowIcon.png"\] Alt text: More actions icon.\) in the task card and then select **Create Crew**.
4.  On the form, fill in the fields.

<table id="table_v3g_42s_ntb"><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td class="sub-head" id="DetailsOptions" colspan="2">

Details

</td></tr><tr><td>

Initiated from

</td><td>

Work order task number for which the crew is being created.This field is automatically set to the work order task number if you’re creating a task-specific crew.

</td></tr><tr><td>

Name

</td><td>

Name of the crew. This field is automatically set to the work order task number that is displayed in the **Initiated from** field. For example, WOT9001007 Crew.

 **Note:** You must enter a name to create a planned crew.

</td></tr><tr><td>

Leader

</td><td>

Name of the crew leader.

</td></tr><tr><td>

Size

</td><td>

The number of agents needed in the crew.

</td></tr><tr><td>

Location

</td><td>

Location of the crew is based on the selected assignment group in the work order task.

</td></tr><tr><td>

Effective start

</td><td>

Start date from when the crew is active to work on the task.

</td></tr><tr><td>

Effective end

</td><td>

End date until when the crew is active to work on the task.

</td></tr></tbody>
</table>5.  Select **Next**.

    The crew is created.

6.  Add crew members.

    1.  In the Members section of the crew pane, select in the **Members** field.

    2.  Select the names of members to add to the crew from the list.

7.  Add equipment to the crew.

    1.  In the Equipment pane of the crew listing, select in the **Equipment** field.

    2.  Select the equipment items to assign to the crew.

8.  Select **Update**.