Manage operational notes

---
title: Manage operational notes
description: Edit or delete an operational note.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/manage-operational-notes.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-10-23"
reading_time_minutes: 1
breadcrumb: [Operational notes, Using Dispatcher Workspace, Assigning tasks from Dispatcher Workspace, Scheduling and dispatching, Use, Field Service Management]
---

# Manage operational notes

Edit or delete an operational note.

## Before you begin

Role required: wm\_dispatcher

## About this task

Any dispatcher can edit or delete any operational note, including notes that another dispatcher created.

If auto-refresh is on, created and deleted notes appear in the workspace without a page refresh. Changes to an existing note appear after you refresh the page or reopen the note.

## Procedure

1.  Navigate to **All** > **Field Service** > **Dispatching** > **Dispatcher Workspace**.

2.  Select **Dispatcher Workspace**.

3.  Open the note.

4.  Edit the description or the dates.

5.  Select **Save & close**.

6.  To delete the note, select **Delete**.

    The note is deleted immediately. No confirmation appears, and a deleted note can't be recovered.