Show map overlays in Dispatcher Workspace

---
title: Show map overlays in Dispatcher Workspace
description: View real‑time traffic and other map overlays in Dispatcher Workspace to assess conditions that may affect technician travel.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/map-overlay-dispatcher.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Dispatcher Workspace, Assigning tasks from Dispatcher Workspace, Scheduling and dispatching, Use, Field Service Management]
---

# Show map overlays in Dispatcher Workspace

View real‑time traffic and other map overlays in Dispatcher Workspace to assess conditions that may affect technician travel.

## Before you begin

Role required: wm\_dispatcher

## Procedure

1.  Navigate to **All** > **Field Service** > **Dispatching** > **Dispatcher Workspace**.

2.  Select **Dispatcher workspace**.

3.  Select **Schedule** > **Map**.

4.  Choose from the following options.

<table id="choicetable_rtg_3ss_mhc"><thead><tr><th align="left" id="d37920e104">

Option

</th><th align="left" id="d37920e107">

Result

</th></tr></thead><tbody><tr><td id="d37920e113">

**Traffic**

</td><td>

Displays real‑time traffic conditions on the map.

</td></tr><tr><td id="d37920e122">

**Agent markers**

</td><td>

Displays agent locations on the map.

</td></tr><tr><td id="d37920e131">

**Task markers**

</td><td>

Displays task locations on the map.

</td></tr><tr><td id="d37920e140">

**Event markers**

</td><td>

Displays event locations on the map.**Note:** Event markers are only available if Workforce Optimization for Field Service is enabled.

</td></tr></tbody>
</table>    \[Omitted image "map-overlay.png"\] Alt text: map overlay options