Activate FSM Scheduling AI Agent

---
title: Activate FSM Scheduling AI Agent
description: You can activate the FSM Scheduling AI Agent plugin \(com.snc.fsm\_scheduling\_ai\_agent\) if you have the admin role.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/schedule-ai-agent.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Additional scheduling configuration options, Setting up a Field Service scheduling method, Configure, Field Service Management]
---

# Activate FSM Scheduling AI Agent

You can activate the FSM Scheduling AI Agent plugin \(com.snc.fsm\_scheduling\_ai\_agent\) if you have the admin role.

## Before you begin

To purchase a subscription, contact your ServiceNow account manager. When you purchase a subscription, certain plugins are activated automatically. If a paid plugin isn't activated automatically, you can manually activate it from the All Applications list in your instance.

**Note:**

Before purchasing a subscription, you can evaluate the feature on a non-production instance without charge by requesting it from the Now Support Service Catalog.

Role required: admin

## About this task

## Procedure

1.  Navigate to **All** > **System Applications** > **All Available Applications** > **All**.

2.  Find the FSM Scheduling AI Agent plugin \(com.snc.fsm\_scheduling\_ai\_agent\) using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3.  Select **Install** to start the installation process.

    **Note:** When domain separation and delegated admin are enabled in an instance, the administrative user must be in the **global** domain. Otherwise, the following error appears: `Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.`

    You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).