Example- Schedule Optimization
concept australia Updated Sep 10, 2026 2 min read schedule-optimization-example.md
This example shows three different ways admins can configure the optimization engine to schedule tasks.
Admins can configure Schedule Optimization to run overnight in batches to schedule a larger number of tasks or throughout the day at selected intervals based on events. Admins can also enable dispatchers to initiate Schedule Optimization from Dispatcher Workspace by configuring on-demand optimization.
In this example, the organization is ensuring that agents complete as many tasks as they can during their shift without spending a lot of time traveling between tasks. A policy is configured to maximize assignments and minimize travel time. On-demand optimization is enabled for the dispatchers who are assigned to this group of agents.
Admin Core Configurations for Schedule Optimization
| Field | Value |
|---|---|
| Qualifier type for Schedule Optimization | Assignment Group |
| Number of seconds used for task scheduling resolution | 1 |
| Maximum number of location points allowed in a map provider call | 300 |
|
Field |
Value |
|---|---|
|
Name |
Maximum Assignments |
|
Active |
true |
|
Constraints |
Default values |
|
Overall objectives |
Maximize travel time (weight 1) Maximize task assignments (weight 1) Maximize assignments to earlier shifts (weight 1) |
Batch Optimization Configurations
| Field | Value |
|---|---|
| Name | West Coast weekly |
| Schedule start date | 2023-12-01 |
| Run frequency | Every 7 days |
| Batch start time | 22:00 |
| Batch end time | 3:00 |
| Field | Value |
|---|---|
| Name | West Coast-Next 7 days |
| Active | True |
| Scheduling attribute configuration | West Coast config |
| Rank | 1 |
| Assignment horizon offset | 00 |
| Assignment horizon range | Days 7 |
| Optimization Batch | West Coast weekly |
| Start date | 2023-12-01 |
| Batch start time | 22:00 |
| Batch end time | 3:00 |
| Assignment group | San Diego North |
Note: Select schedule now when the form is complete
Intraday Optimization Configurations
|
Field |
Value |
|---|---|
|
Name |
West Coast |
|
Active |
True |
|
Default scheduling attribute configuration |
West Coast config |
|
Default |
False |
|
Flow |
Schedule intraday jobs (default) |
|
Default processing window |
Workday 9:00-5:00 |
|
Assignment group |
San Diego South - Enable On Demand = True San Diego North - Enable On Demand = True |
| Field | Value |
|---|---|
| On Demand applicable policy | West Coast Dispatcher |
|
Field |
Value |
|---|---|
|
Assignment group |
San Diego South - Enable On Demand = True San Diego North - Enable On Demand = True |
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--- title: Example- Schedule Optimization description: This example shows three different ways admins can configure the optimization engine to schedule tasks. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/schedule-optimization-example.html release: australia product: Field Service Scheduling classification: field-service-scheduling topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Schedule Optimization, Setting up a Field Service scheduling method, Configure, Field Service Management] --- # Example- Schedule Optimization This example shows three different ways admins can configure the optimization engine to schedule tasks. Admins can configure Schedule Optimization to run overnight in batches to schedule a larger number of tasks or throughout the day at selected intervals based on events. Admins can also enable dispatchers to initiate Schedule Optimization from Dispatcher Workspace by configuring on-demand optimization. In this example, the organization is ensuring that agents complete as many tasks as they can during their shift without spending a lot of time traveling between tasks. A policy is configured to maximize assignments and minimize travel time. On-demand optimization is enabled for the dispatchers who are assigned to this group of agents. ## Admin Core Configurations for Schedule Optimization |Field|Value| |-----|-----| |Qualifier type for Schedule Optimization|Assignment Group| |Number of seconds used for task scheduling resolution|1| |Maximum number of location points allowed in a map provider call|300| <table id="table_bfm_1xy_c1c"><thead><tr><th> Field </th><th> Value </th></tr></thead><tbody><tr><td> Name </td><td> Maximum Assignments </td></tr><tr><td> Active </td><td> true </td></tr><tr><td> Constraints </td><td> Default values </td></tr><tr><td> Overall objectives </td><td> Maximize travel time \(weight 1\) Maximize task assignments \(weight 1\) Maximize assignments to earlier shifts \(weight 1\) </td></tr></tbody> </table>|Field|Value| |-----|-----| |Name|West coast config| |Active|True| |Travel estimate provider|Beans.ai| |Default policy|Maximum Assignments| |Straight line estimate config|West Coast| |Tasks|State is one of: Pending dispatch or Scheduled| |On Demand applicable policy|West Coast Dispatcher| ## Batch Optimization Configurations |Field|Value| |-----|-----| |Name|West Coast weekly| |Schedule start date|2023-12-01| |Run frequency|Every 7 days| |Batch start time|22:00| |Batch end time|3:00| |Field|Value| |-----|-----| |Name|West Coast-Next 7 days| |Active|True| |Scheduling attribute configuration|West Coast config| |Rank|1| |Assignment horizon offset|00| |Assignment horizon range|Days 7| |Optimization Batch|West Coast weekly| |Start date|2023-12-01| |Batch start time|22:00| |Batch end time|3:00| |Assignment group|San Diego North| **Note:** Select schedule now when the form is complete ## Intraday Optimization Configurations <table id="table_bgg_sxy_c1c"><thead><tr><th> Field </th><th> Value </th></tr></thead><tbody><tr><td> Name </td><td> West Coast </td></tr><tr><td> Active </td><td> True </td></tr><tr><td> Default scheduling attribute configuration </td><td> West Coast config </td></tr><tr><td> Default </td><td> False </td></tr><tr><td> Flow </td><td> Schedule intraday jobs \(default\) </td></tr><tr><td> Default processing window </td><td> Workday 9:00-5:00 </td></tr><tr><td> Assignment group </td><td> San Diego South - Enable On Demand = True San Diego North - Enable On Demand = True </td></tr></tbody> </table>## On-demand Optimization configurations |Field|Value| |-----|-----| |On Demand applicable policy|West Coast Dispatcher| <table id="table_pxx_n1r_d1c"><thead><tr><th> Field </th><th> Value </th></tr></thead><tbody><tr><td> Assignment group </td><td> San Diego South - Enable On Demand = True San Diego North - Enable On Demand = True </td></tr></tbody> </table>
| title | Example- Schedule Optimization |
| description | This example shows three different ways admins can configure the optimization engine to schedule tasks. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/schedule-optimization-example.html |
| release | australia |
| product | Field Service Scheduling |
| classification | field-service-scheduling |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Schedule OptimizationSetting up a Field Service scheduling methodConfigureField Service Management |