Manage scheduled tasks in Dispatcher Workspace

---
title: Manage scheduled tasks in Dispatcher Workspace
description: As a dispatcher, you can move scheduled tasks to the Assigned state or move them back to the Pending dispatch state in Dispatcher Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/scheduled-tasks-workspace.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Working on scheduled tasks, Using Dispatcher Workspace, Assigning tasks from Dispatcher Workspace, Scheduling and dispatching, Use, Field Service Management]
---

# Manage scheduled tasks in Dispatcher Workspace

As a dispatcher, you can move scheduled tasks to the Assigned state or move them back to the Pending dispatch state in Dispatcher Workspace.

## Before you begin

Role required: wm\_dispatcher or wm\_crew\_moderator

## Procedure

1.  Navigate to **All** > **Field Service** > **Dispatching** > **Dispatcher Workspace**.

2.  View the list of all scheduled tasks, including crew tasks, in the dispatcher group by selecting **Scheduled Tasks** in the Tasks filter.

3.  Assign or update a scheduled task.

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Option

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Steps

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**Assign a scheduled task**

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1.  Select a task card or a calendar event.
2.  Select the overflow icon.
3.  Select **Confirm Assignment**.
4.  Select **Save**.


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**Unassign a scheduled task**

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1.  Select a calendar event.
2.  Select the overflow icon.
3.  Move a scheduled task to the Pending dispatch state by selecting **Unassign task**.


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**Reschedule a scheduled task**

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1.  Drag and drop a scheduled task to a different time slot on the calendar.
2.  Select the **Set to 'Assigned'** check box.

**Note:** This option appears only if the scheduled task starts beyond the 12-hour threshold.

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**Edit the duration of a scheduled task**

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1.  Move to the side of the calendar event bar.
2.  Select and drag to adjust the start or end time of a task.

**Note:** The travel duration won’t be affected.

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**Remove time gaps between tasks**

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1.  Select and hold \(or right-click\) on a task in the calendar.
2.  Select **Remove time gap**.

**Note:** This feature is restricted when:

    -   The task is the first of the day.
    -   The task's status is in progress, closed complete, or canceled.


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