Select Assignment groups in Dispatcher Workspace

---
title: Select Assignment groups in Dispatcher Workspace
description: Select assignment groups in Dispatcher Workspace to see a list of agents in the assignment group.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/select-groups-dispatcher.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Dispatcher Workspace, Assigning tasks from Dispatcher Workspace, Scheduling and dispatching, Use, Field Service Management]
---

# Select Assignment groups in Dispatcher Workspace

Select assignment groups in Dispatcher Workspace to see a list of agents in the assignment group.

## Before you begin

Role required: wm\_dispatcher

## About this task

You must have **Enable single select groups / territories** off in settings to select multiple territories. For more information, see [Enable Dispatcher Workspace settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/dispatcher-wrkspc-settings.md).

When you select an assignment group, its KPIs display in the contextual side panel: Utilization, Productivity, Total tasks, Work time, and Travel time.

-   Utilization is calculated as \(travel time + work time\) / shift time
-   Productivity is calculated as work time / shift time.

## Procedure

1.  Navigate to **All** > **Field Service** > **Dispatching** > **Dispatcher Workspace.**.

2.  Select Dispatcher Workspace.

3.  Select **Assignment Groups** \[Omitted image "territory-group-select.png"\] Alt text: assignment groups.

4.  Select the assignment groups that you want to see.

5.  Select **Apply**.