Select Territories in Dispatcher Workspace

---
title: Select Territories in Dispatcher Workspace
description: Quickly select territories to filter resources in Dispatcher Workspace. You can also save default territories to load each time you open Dispatcher Workspace.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/select-territory-dispatch.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Dispatcher Workspace, Assigning tasks from Dispatcher Workspace, Scheduling and dispatching, Use, Field Service Management]
---

# Select Territories in Dispatcher Workspace

Quickly select territories to filter resources in Dispatcher Workspace. You can also save default territories to load each time you open Dispatcher Workspace.

## Before you begin

Role required: wm\_dispatcher

## About this task

You must turn off **Enable single select groups / territories** in settings to select multiple territories. For more information, see [Enable Dispatcher Workspace settings](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-scheduling/dispatcher-wrkspc-settings.md).

When you select a territory, its KPIs display in the contextual side panel: Utilization, Productivity, Total tasks, Work time, and Travel time.

-   Utilization is calculated as \(travel time + work time\) / shift time
-   Productivity is calculated as work time / shift time.

## Procedure

1.  Navigate to **All** > **Field Service** > **Dispatching** > **Dispatcher Workspace.**.

2.  Select Dispatcher Workspace.

3.  Select **Territories** \[Omitted image "territory-group-select.png"\] Alt text: territory.

4.  Select the territories that you want to see.

    |Options|Selections|
    |-------|----------|
    |Select the whole territory|Select a parent territory. This selects the parent and all the children in the territory.|
    |Select a whole territory but exclude some children|Select a parent territory, then navigate into the nested structure and select the children you want to remove.|
    |Select multiple territories|Select the parent, or individual child territories one by one.|
    |De-select territories|Select a territory again to deselect it.|
    |Search for a territory|Enter a search for the territory. The search refines the list of territories as you enter. Select Show more after a search to see the other territories in the grouping that don’t match the search criteria.|

    **Note:**

    Selected territories or child territories turn green when they’re selected.

5.  Select **Set as default** to load your selection each time you open Dispatcher Workspace.

6.  Select **Apply**.