Set agent status from the mobile UI

---
title: Set agent status from the mobile UI
description: Field service agents can indicate their status from the mobile UI and let dispatchers know if they are ahead of schedule, behind schedule, or on time.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/set-agent-status-mobile-ui.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Assigning tasks using Dynamic Scheduling, Scheduling and dispatching, Use, Field Service Management]
---

# Set agent status from the mobile UI

Field service agents can indicate their status from the mobile UI and let dispatchers know if they are ahead of schedule, behind schedule, or on time.

## Before you begin

Role required: wm\_agent

## Procedure

1.  In the mobile UI, navigate to **Field Service** > **Schedule Status**.

2.  Select the desired status in the **On schedule** field.

    -   On time
    -   Behind schedule, less than 30 minutes
    -   Behind schedule, between 30 to 60 minutes
    -   Behind schedule, more than an hour
    -   Ahead of schedule
3.  Click **Save**.

    The status is updated on the agent's form. The dispatcher can see this status update in Dispatcher Workspace.