Set the Schedule optimization logging level

task australia Updated Sep 10, 2026 1 min read set-the-schedule-optimization-log-level.md
Raw file servicenow.com

Adjust the logging level settings to specify the detail included in the Schedule Optimization logs.

Before you begin

Role required: wm_admin

About this task

Each logging level option includes the information from the preceding levels. For example, selecting 'Info' will display 'Error' and 'Warning' logs as well, while 'Debug' will include logs from 'Error,' 'Warning,' and 'Info'.

Procedure

  1. Navigate to All > Field Service > Schedule Optimization > Administration > Properties.

  2. In the Logging level field, select the desired logging level.

    Logging Level Description
    Error Critical errors that lead to significant issues, preventing optimization from running successfully.
    Warning Warning alerts for failed validations.
    Info All general information about the run, including its duration and the total number of tasks and agents involved.
    Debug Debug messages provide detailed, technical descriptions at the code level, focusing on the configurations, and database queries involved.
  3. Select Save.

Parent Topic:Configuring log levels for detailed optimization analysis

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