Assign a work order task
task australia Updated Sep 10, 2026 1 min read t_AssignATask.md
Assign agents to unassigned work order tasks using the Dispatcher Workspace map.
Before you begin
Role required: wm_dispatcher, wm_initiator_qualifier_dispatcher
Procedure
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Navigate to All > Field Service > Dispatching > Dispatcher Workspace.
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Select Dispatcher Workspace.
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Select Schedule.
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Select Map or Hybrid.
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Right-click an unassigned task in the map.
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Select Assign.
[Omitted image "assign-task.png"] Alt text: assign task pop up
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In the Assigned to field, select the agent available to work on the task.
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Select Save.
Result
The customer receives a text message and email notification that the work order task is assigned.
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---
title: Assign a work order task
description: Assign agents to unassigned work order tasks using the Dispatcher Workspace map.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/t\_AssignATask.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using Dispatcher Workspace, Assigning tasks from Dispatcher Workspace, Scheduling and dispatching, Use, Field Service Management]
---
# Assign a work order task
Assign agents to unassigned work order tasks using the Dispatcher Workspace map.
## Before you begin
Role required: wm\_dispatcher, wm\_initiator\_qualifier\_dispatcher
## Procedure
1. Navigate to **All** > **Field Service** > **Dispatching** > **Dispatcher Workspace**.
2. Select **Dispatcher Workspace**.
3. Select **Schedule**.
4. Select **Map** or **Hybrid**.
5. Right-click an unassigned task in the map.
6. Select **Assign**.
\[Omitted image "assign-task.png"\] Alt text: assign task pop up
7. In the **Assigned to** field, select the agent available to work on the task.
8. Select **Save**.
## Result
The customer receives a text message and email notification that the work order task is assigned.
| title | Assign a work order task |
| description | Assign agents to unassigned work order tasks using the Dispatcher Workspace map. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/t\_AssignATask.html |
| release | australia |
| product | Field Service Scheduling |
| classification | field-service-scheduling |
| topic_type | task |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Using Dispatcher WorkspaceAssigning tasks from Dispatcher WorkspaceScheduling and dispatchingUseField Service Management |