View scheduling history of work order tasks

---
title: View scheduling history of work order tasks
description: View the history of the scheduling method of work order tasks that are assigned and scheduled.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/field-service-scheduling/view-scheduling-history.html
release: australia
product: Field Service Scheduling
classification: field-service-scheduling
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Scheduling and dispatching, Use, Field Service Management]
---

# View scheduling history of work order tasks

View the history of the scheduling method of work order tasks that are assigned and scheduled.

## Before you begin

Role required: wm\_dispatcher, wm\_admin

## About this task

View the scheduling history of the work order task with the following details:

-   Assigned field service agent.
-   Scheduling method used to assign the work order task such as intelligent task recommendation, dynamic scheduling, or manual assignment.
-   Date and time of the assignment, un-assignment, or re-assignment.

**Note:** When an automated scheduling mechanism conflicts the manual assignment of a work order task, the manual assignment takes the priority. Also, work order tasks may require review because there is a conflict or double booking that occurred from manual and automated scheduling processes.

## Procedure

1.  Navigate to **All** > **Field Service Management** > **Work Order** > **Work Order Tasks**.

2.  Open the task for which you want to view the scheduling history.

3.  Click **Work Order Task Scheduling History** tab.


## Result

The work order task assignments with the scheduling method appear.