Field Service Management

---
title: Field Service Management
description: The ServiceNow Field Service Management application enables you to manage work orders and related tasks, resources, skills, assets, and locations. Use this application to dispatch work order tasks and agents to the customer location for performing any kind of field work, such as install, repair, or maintain equipment.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/fsm-application-landing-page.html
release: australia
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 2
---

# Field Service Management

The ServiceNow® Field Service Management application enables you to manage work orders and related tasks, resources, skills, assets, and locations. Use this application to dispatch work order tasks and agents to the customer location for performing any kind of field work, such as install, repair, or maintain equipment.

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text: Learn about how managers, dispatchers, technicians, customers, and agents use Field Service Management.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/explore-fsm.md)

</td><td>

[Configure \[Omitted image "bus-sdlc.svg"\] Alt text: Plan and configure your implementation.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/configure-fsm.md)

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[Integrate \[Omitted image "bus-integration-and-apis.svg"\] Alt text: Extend Field Service Management capabilities by integrating with other applications.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/field-service-integrations/integrate-fsm-other-applications.md)

</td></tr><tr><td>

[Use \[Omitted image "bus-agent-workspace-1.svg"\] Alt text: Manage work tasks performed on location. Collaborate between operations, field resources, and customers through mobile channels.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/use-fsm.md)

</td><td>

[Reference \[Omitted image "bus-learn.svg"\] Alt text: Get details about components like tables, roles, properties, and fields.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/fsm-reference.md)

</td><td>

[Analyze\[Omitted image "bus-performance-forecasting-2.svg"\] Alt text:Access preconfigured dashboards with actionable data visualizations to monitor and improve your service.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/analytics-reporting-fsm.md)

</td></tr><tr><td>

 

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[Automate\[Omitted image "bus-ai-otto.svg"\] Alt text:Use AI powered tools to enhance user productivity and efficiency through proactive experiences.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/configure-now-assist-fsm.md)

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</td></tr></tbody>
</table>## Additional resources

-   Learn more about what's new and changed in this release in the Field Service Management section at [Australia release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/family-release-notes.md).
-   Log in to your ServiceNow account and find additional information about implementing and deploying Field Service Management features at [Best Practices Library](https://learning.servicenow.com/nowcreate).
-   Connect with other Field Service Management users in the [FSM community forum](https://www.servicenow.com/community/fsm/ct-p/field-service-management).
-   Work with an implementation specialist to streamline your Field Service Management setup process. To learn more, see the [ServiceNow Impact](https://www.servicenow.com/success.html).
-   Access [ServiceNow Field Service Management training program and certification](https://learning.servicenow.com/lxp?id=learning_course_prev&course_id=0bc52eb5932452d056aeb94c5cba102f&s=1&ssa=3) to learn more about Field Service Management features and implementation.