Field Service Management reference

Reference topics provide additional information about Field Service Management components that are installed automatically when you activate the Field Service Management plugin.

Components installed with Field Service Management
Several types of components are installed with Field Service Management.
Roles required for Field Service Guided Setup
Different roles are required to perform various steps in Field Service Guided Setup.
Section 508 compliance features
You can view and interact with the certain Field Service features using Section 508 compliance features.
Work order task fields in the Field Service Contractor application
The Details tab in a work order task provides information about a task that helps an agent or manager to understand the task scope.
Components installed with additional plugins for Field Service Management
Several types of components are installed with the additional plugins for the Field Service Management application.
Schedule Optimization components
Components installed with Schedule Optimization include tables, roles, constraints, objectives, and properties.
Schedule Optimization travel estimate providers
Travel estimate providers used by Schedule Optimization.
Skills table fields
Field reference for skills management records in Field Service Management, including Task Skills, User Skills, Group Skills, and User Skill History tables.
Intra-day schedule automation flows and subflows
The flows and subflows for configuring intra-day schedule automation.
Task assignees table for crew members or equipment
The task assignees table shows all the crew members or equipment assigned to a given work order task.
Calendar event icons in Dispatcher Workspace
Become familiar with the icons on calendar events to identify what they indicate.
Map iconography in Dispatcher Workspace
Unique map pins and icons in the dispatch map that mark the location of tasks and agents.
Linear Assets Support properties
Linear assets support for Field Service Management uses the following system properties, which are located in the System Properties [sys_properties] table.
Advanced resource filter tables
The tables that contain the values administrators must enable for dispatchers to use to create resource filters can be found listed below.
Data model for denormalized tables in Field Service Management
Use the table below to reference the Field Service Management weekly resource span denormalized table.
Learn about appointment availability settings
Settings in the application configuration determine how the appointment booking feature determines availability.
Learn about task assignment
The application configuration works with the Field Service Management configuration for task assignment.
Learn about triggers for work schedules
Trigger types determine the initiation of the execution of the work plan.
Field Service Management script includes
Script includes used in Field Service Management help configure agent scheduling, dispatch operations, part management, integrations, and more.
Field Service Management questionnaires
Both survey-based and Smart Assessment questionnaires are available in the ServiceNow Agent mobile application. If a questionnaire is configured as mandatory for a work order task, the task can't be closed until the questionnaire is completed.
GeoJSON format requirements for territory geographies
GeoJSON format requirements define the structure, geometry types, and coordinate rules that territory geographies must follow.
Field Service Management glossary
Learn about terms and concepts that are unique to Field Service Management.

title	Field Service Management reference
description	Reference topics provide additional information about Field Service Management components that are installed automatically when you activate the Field Service Management plugin.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/field-service-management/fsm-reference.html
release	australia
topic_type	reference
last_updated	2026-09-10
reading_time_minutes	2
breadcrumb	Field Service Management