Inventory management in Field Service Management
concept australia Updated Sep 10, 2026 1 min read inventory-management-fsm.md
Inventory management is the process of keeping track of parts and supplies, including the transfer of parts, consumption, adjustments and more.
Parts represent items which field service agents may need while completing a work order. Parts can be physical items, like a battery, or may be non-physical components, like an oil change or an estimate. Both physical and non-physical products are measured and sold in quantity of units.
Example: Replace Compressor
A technician needs the right part available at the right time to avoid delays on the job. Field Service Management inventory management tracks parts and supplies across locations and automatically updates inventory and asset records when parts are used.
| Step | Actor | Action |
|---|---|---|
| 1 | Dispatcher | Checks inventory |
| 2 | Dispatcher | Reserves required part |
| 3 | Dispatcher | Links part to work order |
| 4 | Technician | Completes replacement |
| 5 | Technician | Updates asset record and logs consumption |
Related topics
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--- title: Inventory management in Field Service Management description: Inventory management is the process of keeping track of parts and supplies, including the transfer of parts, consumption, adjustments and more. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/inventory-management-fsm.html release: australia topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Explore, Field Service Management] --- # Inventory management in Field Service Management Inventory management is the process of keeping track of parts and supplies, including the transfer of parts, consumption, adjustments and more. Parts represent items which field service agents may need while completing a work order. Parts can be physical items, like a battery, or may be non-physical components, like an oil change or an estimate. Both physical and non-physical products are measured and sold in quantity of units. ## Example: Replace Compressor A technician needs the right part available at the right time to avoid delays on the job. Field Service Management inventory management tracks parts and supplies across locations and automatically updates inventory and asset records when parts are used. |Step|Actor|Action| |----|-----|------| |1|Dispatcher|Checks inventory| |2|Dispatcher|Reserves required part| |3|Dispatcher|Links part to work order| |4|Technician|Completes replacement| |5|Technician|Updates asset record and logs consumption| **Related topics** [Manage inventory in Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/sourcing-parts.md)
| title | Inventory management in Field Service Management |
| description | Inventory management is the process of keeping track of parts and supplies, including the transfer of parts, consumption, adjustments and more. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/inventory-management-fsm.html |
| release | australia |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | ExploreField Service Management |