Field Service Quality Management components

---
title: Field Service Quality Management components
description: Several types of components are installed with the activation of the Field Service Quality Management feature including tables, substates, and roles.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/quality-mgmt-components.html
release: australia
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Components installed with additional plugins, Reference, Field Service Management]
---

# Field Service Quality Management components

Several types of components are installed with the activation of the Field Service Quality Management feature including tables, substates, and roles.

## Tables

Field Service Quality Management adds the following tables:

<table id="table_vrp_5lq_21c"><thead><tr><th>

Table

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Review task\[review\_task\]

</td><td>

This table keeps track of the review process.

</td></tr></tbody>
</table>## Substates

Field Service Quality Management adds the following substates:

|Table|Description|
|-----|-----------|
|Pending review|Substate for tasks that need to be reviewed by the reviewer.|
|Needs information|Substate for tasks that need more information from the agent.|

## Roles

Field Service Quality Management adds the following roles:

|Role|Description|
|----|-----------|
|sn\_fsm\_quality.wm\_quality\_agent|Reviewer role that can review work order tasks.|

**Parent Topic:**[Components installed with additional plugins for Field Service Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/components-inst-additional-plugin.md)