Approve or reject requests for onboarding agents

---
title: Approve or reject requests for onboarding agents
description: Review external agent requests that are assigned to you for approval and determine whether to accept or reject them.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/Approve-reject-request-onboard-agent.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Contractor Portal, Completing work orders on the web interface, Use, Field Service Management]
---

# Approve or reject requests for onboarding agents

Review external agent requests that are assigned to you for approval and determine whether to accept or reject them.

## Before you begin

Role required: wm\_contractor\_manager\_int, wm\_admin, and admin

## About this task

Whenever a manager of the contractor company onboards a field service agent, the request goes to the internal manager of the organization for approval process.

## Procedure

1.  Navigate to **All** > **Self-Service** > **My Approvals**.

2.  Click a requested item from the **Approvals** list for which you want to approve the agent.

3.  Click the **Onboard a new Contractor Agent** link in the **Approval-Requested Item** request form to review agent details.

4.  Process the request.

    -   To approve the agent, Click **Approve**.

        The newly onboarded agent is approved by the parent company. External managers can assign the work order tasks to the agent.

    -   To reject the agent, Click **Reject**.

        The newly onboarded agent is rejected by the parent company. External managers cannot assign the work order tasks to the agent.