Accept or reject assigned external work order tasks

---
title: Accept or reject assigned external work order tasks
description: As a manager or field service agent of a contractor company, you can accept tasks assigned to you through the Field Service Contractor Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/accept-reject-wot-by-agent.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Work order tasks \(WOTs\), Contractor Portal, Completing work orders on the web interface, Use, Field Service Management]
---

# Accept or reject assigned external work order tasks

As a manager or field service agent of a contractor company, you can accept tasks assigned to you through the Field Service Contractor Portal.

## Before you begin

The task must be in **Assigned** state for you to be able to accept the task.

Role required: wm\_ext\_agent and wm\_ext\_manager

## Procedure

1.  Navigate to **All** > **Field Service Contractor Portal** > **Homepage**.

2.  Click **My Lists** > **My Tasks** > **All Tasks**.

3.  Open a work order task from the list.

4.  Process the work order task.

    -   To accept working on the task, click **Accept**.
    -   To reject the task, click **Reject**.

        If an agent rejects the task, it is assigned back to the agent's manager to take further actions, such as reassigning the task to another agent or the manager accepting to work on the task.


## What to do next

After accepting the task, you can start working on it. For more information about executing tasks, see [Execute and track external work order tasks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/work-order-management/execute-wot.md).