Accept or reject requests from push notifications

---
title: Accept or reject requests from push notifications
description: As a Field Service agent, you can accept or reject work order tasks using push notification actions without having to open the ServiceNow Agent mobile app.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/accept-reject-wot-push-notification.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Push notifications, ServiceNow Agent mobile app, Completing work on mobile, Use, Field Service Management]
---

# Accept or reject requests from push notifications

As a Field Service agent, you can accept or reject work order tasks using push notification actions without having to open the ServiceNow Agent mobile app.

## Before you begin

Role required: wm\_agent

## Procedure

1.  Navigate to the push notification received on your mobile device.

2.  Tap the push notification.

3.  Process the request.

<table id="choicetable_dw3_2px_4tb"><thead><tr><th align="left" id="d27439e76">

To

</th><th align="left" id="d27439e79">

Do this

</th></tr></thead><tbody><tr><td id="d27439e85">

**Accept working on the work order task notification**

</td><td>

Click **Accept**

</td></tr><tr><td id="d27439e97">

**Reject the task notification**

</td><td>

Click **Reject** **Note:** If you reject the task notification, the task assignment is deleted and the task returns to the **Pending Dispatch** state.

</td></tr></tbody>
</table>