Push notifications on ServiceNow Agent
concept australia Updated Sep 10, 2026 1 min read actionable-push-notifications.md
Assign tasks and send reminders to Field Service agents using push notifications.
Push notifications provide several advantages:
- Agents and technicians can receive actionable push notifications about tasks on their mobile devices.
- Dispatchers and managers can use push notifications to assign tasks to groups or to individual agents and to send reminders.
- Agents and technicians can perform push notification actions from their mobile devices without opening the application, such as accepting or rejecting tasks, part requests, and replying to customer comments on tasks.
- By default, technicians receive the following break related notifications: five minutes before a break starts, when a break starts, and when a break ends.
Related topics
35 lines · 1.9 KB
--- title: Push notifications on ServiceNow Agent description: Assign tasks and send reminders to Field Service agents using push notifications. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/actionable-push-notifications.html release: australia product: Work Order Management classification: work-order-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [ServiceNow Agent mobile app, Completing work on mobile, Use, Field Service Management] --- # Push notifications on ServiceNow Agent Assign tasks and send reminders to Field Service agents using push notifications. Push notifications provide several advantages: - Agents and technicians can receive actionable push notifications about tasks on their mobile devices. - Dispatchers and managers can use push notifications to assign tasks to groups or to individual agents and to send reminders. - Agents and technicians can perform push notification actions from their mobile devices without opening the application, such as accepting or rejecting tasks, part requests, and replying to customer comments on tasks. - By default, technicians receive the following break related notifications: five minutes before a break starts, when a break starts, and when a break ends. **Related topics** [Mobile push notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/sg-mobile-push-notifications.md) [Configure actionable push notifications](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/mobile/actionable-push-notification.md) [Configure the Now Mobile Agent application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/field-service-management/mobile-experience-for-field-service-management-glide-family/configure-field-service-mobile.md)
| title | Push notifications on ServiceNow Agent |
| description | Assign tasks and send reminders to Field Service agents using push notifications. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/actionable-push-notifications.html |
| release | australia |
| product | Work Order Management |
| classification | work-order-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | ServiceNow Agent mobile appCompleting work on mobileUseField Service Management |