Assign outsourced work order tasks

---
title: Assign outsourced work order tasks
description: Managers of contractor companies can assign outsourced work order tasks to be performed at the customer location to their agents or to themselves.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/assign-wot-ext-agent.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Work order tasks \(WOTs\), Contractor Portal, Completing work orders on the web interface, Use, Field Service Management]
---

# Assign outsourced work order tasks

Managers of contractor companies can assign outsourced work order tasks to be performed at the customer location to their agents or to themselves.

## Before you begin

Role required: wm\_ext\_manager

## About this task

Outsourced work order tasks are always automatically assigned to the managers of the contractor companies.

## Procedure

1.  Navigate to **All** > **Field Service Contractor Portal** > **Homepage**.

2.  Click **My Lists** > **My Tasks** > **All Tasks**.

3.  Click a work order task in the list.

4.  On the Work Order Task form, assign the work order task.

    -   To work on the task yourself, click **Accept**.
    -   To assign the task to an agent, select one from the **Assigned to** list.
    -   To cancel the task, click **Reject**.

        If you reject working on the task, its state changes to pending dispatch or pending assignment so it can be reassigned to another qualified group.

5.  Click **Save**.


## Result

If you have assigned the task to an agent, the agent receives an email notification about the assignment.