View work order task information
Click the task icon on the agent map to view task details.
A summary pop-up window shows the task number and description, the name of the agent if one is assigned to the task, and other important information.
Click a cluster icon to display a summary pop-up listing the number of tasks at that location by State. Click any entry to display detailed summaries for all the tasks in a pane beside the map. You can access individual task records from this list.
The following information is included in a summary pop-up window for a single task and in the summary pane for a task cluster:
- SLA: the time remaining on an SLA, if one is affected by this task.
- Priority: the task priority by number, with 1 being the highest priority and 5 being the lowest.
- Skills needed: the agent skills needed to perform the work.
- Parts needed: the parts needed to perform the work.
Click the task number link in the summary pop-up or in the summary pane to display the task in a record pop-up. Use the controls under Related Links to accept or reject a task and to update your work status by starting or completing a task.
--- title: View work order task information description: Click the task icon on the agent map to view task details. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/c\_ViewWOTaskInformation.html release: australia product: Work Order Management classification: work-order-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Managing tasks, Execute from the agent map, Execute work order tasks, Updating task status, Completing work orders on the web interface, Use, Field Service Management] --- # View work order task information Click the task icon on the agent map to view task details. A summary pop-up window shows the task number and description, the name of the agent if one is assigned to the task, and other important information. Click a cluster icon to display a summary pop-up listing the number of tasks at that location by **State**. Click any entry to display detailed summaries for all the tasks in a pane beside the map. You can access individual task records from this list. The following information is included in a summary pop-up window for a single task and in the summary pane for a task cluster: - SLA: the time remaining on an SLA, if one is affected by this task. - Priority: the task priority by number, with **1** being the highest priority and **5** being the lowest. - Skills needed: the agent skills needed to perform the work. - Parts needed: the parts needed to perform the work. Click the task number link in the summary pop-up or in the summary pane to display the task in a record pop-up. Use the controls under **Related Links** to accept or reject a task and to update your work status by starting or completing a task.
| title | View work order task information |
| description | Click the task icon on the agent map to view task details. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/c\_ViewWOTaskInformation.html |
| release | australia |
| product | Work Order Management |
| classification | work-order-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Managing tasksExecute from the agent mapExecute work order tasksUpdating task statusCompleting work orders on the web interfaceUseField Service Management |