Manage work order tasks
concept australia Updated Sep 10, 2026 1 min read c_WorkOrderTasks.md
Use work order tasks to define separate activities that must be done to complete a work order.
A work order contains one or more work order tasks. These tasks allow qualifiers to define separate activities that must be done to complete a work order.
When a user with the wm_qualifier role or a qualifier combination role moves a work order from Draft to Awaiting Qualification, a work order task is automatically created and populated with information from the work order. This user can edit existing tasks or create new tasks at any time.
A key feature in Field Service Management is the ability to create multiple work order tasks under a single work order. Splitting a work order into separate tasks, when necessary, enables qualifiers to:
- Assign different aspects of a single work order to different agents.
- Assign work to agents with different skill sets.
- Assign work to agents in different locations.
- Schedule parts of the work at different times.
- Schedule tasks so they are done one after another.
- Schedule tasks so they are done at the same time by different agents.
- Schedule additional tasks, if necessary, to complete the work order.
- Coordinate the arrival and usage of the parts required to complete a work order.
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--- title: Manage work order tasks description: Use work order tasks to define separate activities that must be done to complete a work order. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/c\_WorkOrderTasks.html release: australia product: Work Order Management classification: work-order-management topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 1 breadcrumb: [Prepare work orders, Use, Field Service Management] --- # Manage work order tasks Use work order tasks to define separate activities that must be done to complete a work order. A work order contains one or more work order tasks. These tasks allow qualifiers to define separate activities that must be done to complete a work order. When a user with the wm\_qualifier role or a qualifier combination role moves a work order from **Draft** to **Awaiting Qualification**, a work order task is automatically created and populated with information from the work order. This user can edit existing tasks or create new tasks at any time. A key feature in Field Service Management is the ability to create multiple work order tasks under a single work order. Splitting a work order into separate tasks, when necessary, enables qualifiers to: - Assign different aspects of a single work order to different agents. - Assign work to agents with different skill sets. - Assign work to agents in different locations. - Schedule parts of the work at different times. - Schedule tasks so they are done one after another. - Schedule tasks so they are done at the same time by different agents. - Schedule additional tasks, if necessary, to complete the work order. - Coordinate the arrival and usage of the parts required to complete a work order.
| title | Manage work order tasks |
| description | Use work order tasks to define separate activities that must be done to complete a work order. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/c\_WorkOrderTasks.html |
| release | australia |
| product | Work Order Management |
| classification | work-order-management |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 1 |
| breadcrumb | Prepare work ordersUseField Service Management |