Close an incomplete work order task on a mobile device

task australia Updated Sep 10, 2026 1 min read close-incomplete-fsc.md

You can close a work order task as incomplete if there is work pending on the task through the Field Service Contractor for mobile application.

Before you begin

Role required: wm_ext_agent

Procedure

Access your instance using the ServiceNow Agent mobile application.
On the My work navigation tab, tap Today's tasks.
Open a work order task that is already in progress.
Tap the more actions ([Omitted image "OverflowIcon.png"] Alt text: More actions icon) icon.
Tap Close Incomplete.
Provide the reason in the Closure Notes.

The Closure Notes information is copied to the Activity Stream tab in a work order task form.
Automatically create a work order task to follow up on any pending work from the current work order task by enabling the Create a Follow-up Task option.

The new work order task will be assigned to your group.
Tap Submit.

Confirmation messages are displayed depending on whether you enabled the Create a Follow-up Task option.
- If you have not enabled the option, the confirmation message Task closed successfully is displayed.
- If you have enabled the option, the message You have 2 messages is displayed. Tapping View on the message displays the success confirmation message and a message providing the number of the follow-on task that was created.

Result

The task is closed. If you created a follow-up work order task, you can access it by navigating to My work > My group tasks.

54 lines · 2.2 KB Wrap lines

---
title: Close an incomplete work order task on a mobile device
description: You can close a work order task as incomplete if there is work pending on the task through the Field Service Contractor for mobile application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/close-incomplete-fsc.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Field Service Contractor for mobile, ServiceNow Agent mobile app, Completing work on mobile, Use, Field Service Management]
---

# Close an incomplete work order task on a mobile device

You can close a work order task as incomplete if there is work pending on the task through the Field Service Contractor for mobile application.

## Before you begin

Role required: wm\_ext\_agent

## Procedure

1. Access your instance using the ServiceNow Agent mobile application.

2. On the **My work** navigation tab, tap **Today's tasks**.

3. Open a work order task that is already in progress.

4. Tap the more actions \(\[Omitted image "OverflowIcon.png"\] Alt text: More actions icon\) icon.

5. Tap **Close Incomplete**.

6. Provide the reason in the **Closure Notes**.

The Closure Notes information is copied to the **Activity Stream tab** in a work order task form.

7. Automatically create a work order task to follow up on any pending work from the current work order task by enabling the **Create a Follow-up Task** option.

The new work order task will be assigned to your group.

8. Tap **Submit**.

Confirmation messages are displayed depending on whether you enabled the **Create a Follow-up Task** option.

- If you have not enabled the option, the confirmation message `Task closed successfully` is displayed.
- If you have enabled the option, the message `You have 2 messages` is displayed. Tapping **View** on the message displays the success confirmation message and a message providing the number of the follow-on task that was created.

## Result

The task is closed. If you created a follow-up work order task, you can access it by navigating to **My work** &gt; **My group tasks**.