Configure the qualification state for work orders

---
title: Configure the qualification state for work orders
description: Enable work order qualification so work orders move from draft to awaiting qualification, and then qualified before they’re ready for dispatch. Qualification allows for a quality check to make sure that the work order meets a certain standard before it moves to the next step.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/configure-qualify-fsm.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Work orders, Set up work orders and tasks, Configure, Field Service Management]
---

# Configure the qualification state for work orders

Enable work order qualification so work orders move from draft to awaiting qualification, and then qualified before they’re ready for dispatch. Qualification allows for a quality check to make sure that the work order meets a certain standard before it moves to the next step.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Field Service** > **Administration** > **Configuration**.

2.  Turn on the switch that says **Qualification is required for new requests**.

    \[Omitted image "switch-qualify.png"\] Alt text: qualify task switch

3.  Select **Save**.