Create a work order on ServiceNow Agent using ServiceNow Otto for Field Service Management \(FSM\)

---
title: Create a work order on ServiceNow Agent using ServiceNow Otto for Field Service Management \(FSM\)
description: Create a work order on the ServiceNow Agent mobile application using ServiceNow Otto for Field Service Management \(FSM\) from a text description or an image of the issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/create-work-order-mobile-now-assist-fsm.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [create work order, AI agent, mobile, image]
breadcrumb: [Create a task, ServiceNow Agent mobile app, Completing work on mobile, Use, Field Service Management]
---

# Create a work order on ServiceNow Agent using ServiceNow Otto for Field Service Management \(FSM\)

Create a work order on the ServiceNow Agent mobile application using ServiceNow Otto for Field Service Management \(FSM\) from a text description or an image of the issue.

## Before you begin

Role required: wm\_qualifier or wm\_dispatcher or wm\_agent

## About this task

**Note:** Review AI-populated work order fields for accuracy before submitting. AI-generated results may not be accurate in all cases.

## Procedure

1.  Tap ServiceNow Otto® from the navigation bar.

2.  Navigate to **My Work**.

3.  Tap the plus icon \[Omitted image "mobile-plus-icon.png"\] Alt text:.

4.  Tap **Ask Otto**.

5.  Tap **Create work order**, or ask ServiceNow Otto® to create a work order.

6.  Provide a description of the issue for the work order.

    The work order is created.

7.  Upload a photo of the issue instead of providing a text description.

    The AI agent extracts relevant information from the image to populate work order fields.