Create a work order using ServiceNow Otto for Field Service Management \(FSM\)

---
title: Create a work order using ServiceNow Otto for Field Service Management \(FSM\)
description: Use ServiceNow Otto for Field Service Management \(FSM\) to create a work order from a text description or an image of the issue.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/field-service-management/work-order-management/create-work-order-now-assist-fsm.html
release: australia
product: Work Order Management
classification: work-order-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [create work order, AI agent, image]
breadcrumb: [Manage work orders, Prepare work orders, Use, Field Service Management]
---

# Create a work order using ServiceNow Otto for Field Service Management \(FSM\)

Use ServiceNow Otto for Field Service Management \(FSM\) to create a work order from a text description or an image of the issue.

## Before you begin

Role required: wm\_qualifier or wm\_dispatcher or wm\_agent

## About this task

**Note:** Review AI-populated work order fields for accuracy before submitting. AI-generated results may not be accurate in all cases.

## Procedure

1.  Select the ServiceNow Otto® panel icon \[Omitted image "now-assist-panel-icon.png"\] Alt text:.

2.  Select **Create work order**, or ask ServiceNow Otto® to create a work order.

3.  Provide a description of the issue for the work order.

    The work order is created.

4.  Upload a photo of the issue instead of providing a text description.

    The AI agent extracts relevant information from the image to populate work order fields.